Worst experience!!!! Terrible customer service!
Even 1 Star is too much!!! DO NOT RENT A BOAT FROM THIS PLACE! They scam people and they refuse to own up to anything. We rented a boat through OB Water Sports (charge was through FH*Southern Rose) and the boat was faulty. They tried to blame us and we barely even got it out of a no wake zone and we were never able to use the tube we also rented in a separate purchase. We immediately called and told them there was a problem with the boat and it would not accelerate. Before we even told them what it was doing, Blake (who works for OB Water Sports), said we must have hit bottom and damaged the prop, but we never did and we no that for a fact. We also did not give him enough information for him to have any idea what was wrong. We called them 35 minutes after we left the boat slip (and we had been in a no wake zone for 33 minutes). We asked if they could bring us another boat and he said he didn’t have one and he didn’t have a way to even come to us. He said we would need to bring the boat back for him to replace the prop (which again he told us was the problem before we even gave him any details). We had 6 children with us that were so disappointed since we never got to do anything and it took us 1 hour and 20 minutes to get back to the dock because we could not go more than 5 MPH because the boat was not working properly. When we got back to the OB Water Sports, Blake told us immediately that the prop was messed up and we must have done it, but again, we know for a fact that we did not hit bottom. We had 4 people on board with boating experience and we know that did not happen. We asked him for a refund and he said they don’t do refunds. We told him that the boat did not work, but he kept making excuses. He told us we could take the other boat they had for 1 1/2 hours because that was all the time left until 6pm which is when he had to go home. We asked to speak to the owner and refused to get him or tell us his name. He said if he gave us his name, he would be fired. We asked what other options we had and he said we could take the other boat (which he all of sudden had available…even though he didn’t when we called). We told him it would take us 30 minutes to get back out of the no wake zone, so we would have 30 minutes before we had to bring the boat back). He said that wasn’t his problem. He can’t control the Alabama water speed limits. We kept asking for him to please work with us to…give us different day or more time today, but he refused. He also told us this happens every day and they never do refunds. We then asked if he would refund the tube rental since we were never able to even put it in the water and he immediately said…no refunds. He told us twice that this happens every day!!! His excuses sounded rehearsed…like he has said the same thing to customers multiple times. We feel like this was a breach of contract because they provided a faulty product!!!! BEWARE!!!!!